Better banking is here

If you haven’t received our email message with your new username, please first check your junk email folder. If you cannot see it there, you can request your new username to be resent to you by completing this form.

Please save our email address - noreply@cafbank.org - in your contacts directory. Taking this action should prevent our system-generated emails diverting to your junk mail folder.

If you are an Android phone user and have not received our text message:
Please check the ‘Spam & Blocked’ folder on your phone. To access this folder:
1. Go to your ‘Messages’
2. Tap on you profile picture
3. Click on ‘Spam and Blocked’
4. Look for a message from ‘cafbank6039’

If you are an Android phone user and you have deleted our text message:
1. Check whether you have a ‘recycle bin’ folder, or a feature to view archived messages (e.g. under the three dots on the top right of the screen) – these options vary by mobile device. 
2. Look for a message from ‘cafbank6039’

If you are an iPhone user and you have not received our text message:
Please check whether or not you have a Filter set. To access this filter:
1. Go to your ‘Messages’
2. If there is a filter, this will appear in the top left corner
3. If you see this displayed, please click to show ‘Unknown Senders’
4. Look for a message from ‘cafbank6039’

If you are an iPhone user and you have deleted our text message:
1. Go to your ‘Messages’
2. If there is a filter, this will appear in the top left corner. If not, it will show ‘Edit’
3. Click on ‘Filter’ or ‘Edit’ in the top left corner
4. Select ‘Show Recently Deleted’
5. Look for a message from ‘cafbank6039’

If you are still unable to locate our text message:
Please request your temporary password to be resent to you by completing this form.

Among the things you’ll notice are new and improved features to help manage your accounts online. Other changes will make your everyday banking tasks easier. We will share more details with customers through our regular service updates.

We continually look for ways to enhance our services, guided by customer feedback. For instance, adding an extra layer of security through the Confirmation of Payee service.

We’ve listened to what customers have told us about their use of online banking, and we’re working on an upgrade to improve your online banking experience.

You can start using our new online banking service from Monday 9 June 2025. We need your help to make the move as smooth as possible, by taking the following recommended actions.

View checklist

Yes – we’ll be in touch as we need your help to make the move as smooth as possible. Check out these four recommended actions you can take now.

View checklist

Simply to share with you important information about the CAF Bank products and service that your organisation uses. It’s the best way to share service updates with you – and let you know what actions you’ll need to take to prepare for the changes.

Staying vigilant means you’ll be less likely to be tricked by scammers. If an email from CAF Bank doesn’t look right, report it to us at scamreporting@cafonline.org

Remember, CAF Bank will never:

1. Text or email you with a link to make or authorise a payment
2. Claim your money isn’t safe, or that your account is at risk
3. Ask you to make an urgent payment from your account
4. Request your PIN, One-Time Passcode that you received in a text message, or full password for telephone and online banking

Take a look at the rest of our Seven Golden Rules, along with more information on how to stay safe in our Security Centre.

You and your other online banking users need to use separate email addresses to access CAF Bank online banking – everyone must have an email address that only they have access to. You can check and update your email address by logging in to our online banking service.